Frequently Asked Questions

Questions

Answers

Can I request changes to a design?

You can use our simple customiser tool to change all wording (and on some collections, colours) yourself. If you’d like us to tailor other aspects of the design or product to suit your individual requirements, please get in touch and we’ll be more than happy to accommodate you…

Can you proof-read my order?

Sorry, all matters of spelling, grammar, punctuation and etiquette remains solely your responsibility, but you can feel free to contact us for ideas, or alternatively refer to our handy guidance on wording your invitations, complete with examples here.

Can I personalise invitations with guest names?

You cannot currently customise the front of invitation designs to address them, however there is an allocated space on the reverse for this purpose… Alternatively, you can incorporate a dotted line or space within the invitation text to write on your guests’ names once printed, or you could make use of our Place Card Sheets to create customised tags with addressee names, which can be tied prettily around the invitation and RSVP card. Place Card Sheets are free if you opt for our ‘Ready to Print’ service. Read more about wording options and examples here

Help, I spelt something wrong! What happens now?

Contact us ASAP, if your order has not yet been printed, we will do our very very best to help you. Officially, all matters of spelling, grammar, punctuation fall on your shoulders, but if you've placed your order and then noticed an error, it's worth getting in touch to see if anything can be done.

Do you offer printable PDFs?

Sure thing, just select our ‘Print-Your-Own’ service for any product and purchase an instantly downloadable, already customised high resolution PDF which you can print to your heart’s content.

Can I order some items as ‘Print-Your-Own’ and some ‘Printed & Delivered’?

Yes, you can select either of the two options for any of our products and you can also mix and match, choosing to print some items yourself and having us print others. 

I’m considering your ‘Print-Your-Own’ service. What are my options after that?

Our ‘Print-Your-Own’ service offers some great benefits – it’s affordable, instant and globally accessible. You can choose to print from home, or approach a local printing company to work with. PDFs are high resolution and compatible with most digital print supplier processes. For more info on our ‘Print-Your-Own’ service, please click here.

If I order from your ‘Print-Your-Own’ service, how can I get my design to a local print company?

This is super-easy! As soon as you've placed a ‘Print-Your-Own’ order, you'll be sent an email with links to download your designs. You can forward this email straight to a printing company and when they click the download button, hey-presto, they'll have everything they need. Alternatively you may download and save your design and upload it via the web, send it via a file-transfer website (such as wetransfer.com), or save it to a USB/memory stick or on a CD.

Do you ship worldwide?

Our ‘Printed & Delivered’ Service is available to all EU countries and the Republic of Ireland, as well as the USA, Canada, Australia & New Zealand. If you’re anywhere else, you can select our ‘Print-Your-Own’ service for any products, and organise the printing at your location saving you time and money. 

How much is the postage?

Great news - UK & Republic of Ireland  'printed & delivered' orders come with free shipping (yay!). If you're in the European Union orders incur a shipping fee of £10. USA, Canada, Australia and New Zealand deliveries cost £15.

How long will my order take?

Select our ‘Print-Your-Own’ service and you can have your digital PDFs instantly. For our ‘Printed & Delivered’ service, we dispatch orders within 2-4 working days to UK addresses, so you should have it within 3-5 working days of placing your order. For international 'printed & delivered' orders, please allow 5-10 working days for your order to reach you.

Do you offer samples?

Delivering a quality finished product and providing great service are of utmost importance to us - if you would like a sample before you purchase, please browse our designs, find something you like and click on 'Free Sample' following the simple steps from there. 

Help, I can't customise it how I want to?

We are working away behind the scenes to make our website templates and customisation more flexible, but for now, if you love a design but can't fit your wording in, or would like any advice or assistance to create your perfect design, please do get in touch - we'll be happy to help and can even create your design proofs for you.

Help, strange characters/text have appeared in my PDF?

This can happen occasionally if you have copied and pasted your text from a Word document. Please purchase as normal and contact us - we will fix your design for you in a jiffy!

Do you sell seating / table plans?

We do indeed! Click here to browse what we have available or if you can't find what you're looking for, please contact us with your seating plan enquiries. 

Can I change the language on your stationery?

All wording can be completely customised so inserting your own language shouldn’t be a problem. Unfortunately, the fonts we currently use do not support Chinese, Japanese or Arabic characters, or derivatives thereof.

Do you sell envelopes?

If you opt for our ‘Printed & Delivered’ service, all our invitations, ‘save the date’ cards and announcement product lines come with the option of purchasing envelopes in a wide variety of colours. You will have the option to add envelopes (at 10p each) when adding your design to your cart. 

Do you offer an addressing/mailing service?

We don’t offer this service at the moment though it is something we’re looking into. We'll keep you posted!

What about my carbon footprint?

If you’re very conscious of the environmental impact of ordering stationery, our ‘Print-Your-Own’ digital service may be right for you. However, should you choose our ‘Printed & Delivered’ service, you can rest assured that: The paper & card stocks we print on are responsibly sourced and come to us via our local paper merchant. Used toner cartridges are recycled and recirculated, with profits going to the RSPCA, and any waste paper stock from the print process is recycled. As a growing company, we are constantly looking for new ways to improve our processes in this respect.

Answer not here?

If you’ve read through our FAQs and still can’t find the info you’re looking for, please feel welcome to get in touch via this contact form.