Frequently Asked Questions

Questions

Answers

Can I request changes to a design?

You can use our simple customiser tool to change all wording (and on some collections, colours) yourself. If you’d like us to tailor other aspects of the design or product to suit your individual requirements, please get in touch via email to hello@hiphiphooray.com and we’ll be more than happy to accommodate you. Design changes will incur a small additional design fee.

Can you proof-read my order?

Sorry, all matters of spelling, grammar, punctuation and etiquette remains solely your responsibility, but feel free to contact us for ideas, or alternatively refer to our handy guidance on wording your invitations, complete with examples here.

Can I personalise invitations with guest names?

Yes we can add you guest names at a small cost of £0.30 extra per invitation / card. You will need to provide us with a spreadsheet or CSV with your guest names typed exactly as you wish them to appear in print (e.g. all capital letters in the correct places). You will receive a design preview (of one example invitation) to approve before printing.

Help, I spelt something wrong! What happens now?

Please contact us ASAP by telephone (01822 615614) or email (hello@hiphiphooray.com), if your order has not yet been printed, we will do our very very best to help you. Officially, all matters of spelling, grammar, punctuation fall on your shoulders, but if you've placed your order and then noticed an error, it's worth getting in touch to see if anything can be done. Unfortunately, we cannot offer refunds or free reprints on orders that have already gone to print.

Do you offer printable PDFs?

Sure thing! Just select our ‘Printable PDF’ option. Please click ‘Personalise’ before you purchase any so you can add your own text, then your already customised high resolution PDF will be instantly available, so you can print to your heart’s content.

Can I order some items as ‘Printable PDF’ and some ‘Printed & Delivered’?

Yes, you can select either of the two options for most of our products and you can also mix and match, choosing to print some items yourself and having us print others.

I’m considering your ‘Printable PDF’ service. What are my options after that?

Our ‘Printable PDF’ service offers some great benefits – it’s affordable, instant and globally accessible. You can choose to print from home, or approach a local printing company to work with. PDFs are high resolution and compatible with most digital print supplier processes. For more info on our ‘Printable PDF’ service, please click here.

If I order from your ‘Printable PDF’ service, how can I get my design to a local print company?

This is super-easy! As soon as you've placed a ‘Printable PDF’ order, you'll be sent an email with links to download your designs. You can forward this email straight to a printing company and when they click the download button, hey-presto, they'll have everything they need. Alternatively you may download and save your design and upload it via the web, send it via a file-transfer website (such as wetransfer.com), or save it to a USB/memory stick or on a CD.

Do you ship worldwide?

We do indeed. Thanks to our partnerships with Royal Mail & DHL we can offer worldwide shipping with options of Standard and Premium Shipping.
Alternatively, you can select our ‘Printable PDF’ service for most of our products and can then organise the printing at your location saving you time and money. 

How much is the postage?

Great news – All UK 'Printed & Delivered' orders come with free shipping (yay!). Standard Worldwide shipping costs just £10 and takes up to 12 working days for delivery. Premium UK shipping costs just £4, while the Premium International Shipping price will depend on your location and will be calculated at the checkout.

How long will my order take? And how long does shipping take?

Select our ‘Printable PDF’ service and you can have your digital PDFs instantly. For our ‘Printed & Delivered’ service, all orders are dispatched from our UK studio within 4 working days.

Our delivery times can be found below, and exclude processing times:

  • Standard UK: 3-5 working days
  • Premium UK: 1-2 working days
  • Standard International: Up to 12 working days
  • Standard Premium:
    • Europe – 1-2 working days
    • USA & Canada – 2-3 working days
    • Australia – 3-5 working days
    • All other destinations - 3-5 working days

Do you offer samples?

Delivering a quality finished product and providing great service are of utmost importance to us - if you would like a sample before you purchase, please browse our designs, find something you like and click on 'Free Sample' following the simple steps from there. Our samples are only available on our Save the Date, Invitation, and Evening Invitation products. Samples for non-UK customers do incur a £5.50 postage fee.

Help, I can't customise it how I want to?

We are working away behind the scenes to make our website templates and customisation more flexible, but for now, if you love a design but can't fit your wording in, or would like any advice or assistance to create your perfect design, please do get in touch - we'll be happy to help and can even create your design proofs for you.

Help, strange characters/text have appeared in my PDF?

This can happen occasionally if you have copied and pasted your text from a Word document. Please purchase as normal and contact us (hello@hiphiphooray.com) - we will fix your design for you in a jiffy!

Do you sell seating / table plans?

We do indeed! Click here to browse what we have available. Our seating plans are fully personalised, available in different sizes and can be sent as a PDF, poster or board.
 

Can I change the language on your stationery?

All wording can be completely customised so inserting your own language shouldn’t be a problem. Unfortunately, the fonts we currently use do not support Chinese, Japanese or Arabic characters, or derivatives thereof.

Do you sell envelopes?

If you opt for our ‘Printed & Delivered’ service, all our invitations, ‘save the date’ cards and announcement product lines come with the option of purchasing envelopes in a wide variety of colours. You will have the option to add envelopes (at 10p each) when adding your design to your cart. 

Do you offer an addressing/mailing service?

We do not currently offer this service at the moment, though it is something we’re looking into. We'll keep you posted!

Do you offer foil printing / letterpress printing / custom laser cutting?

Sorry, we don’t at this time.

What about my carbon footprint?

If you’re very conscious of the environmental impact of ordering stationery, our ‘Print-Your-Own’ digital service may be right for you. However, should you choose our ‘Printed & Delivered’ service, you can rest assured that: The paper & card stocks we print on are responsibly sourced and come to us via our local paper merchant. Used toner cartridges are recycled and recirculated, with profits going to the RSPCA, and any waste paper stock from the print process is recycled. As a growing company, we are constantly looking for new ways to improve our processes in this respect.

Answer not here?

If you’ve read through our FAQs and still can’t find the info you’re looking for, please feel welcome to get in touch via this contact form.