Terms & Conditions
These Terms and Conditions govern the provision of any product or service from Occasion Cards Ltd. t/a Hip Hip Hooray (www.hiphiphooray.com).
Relating to all our products & services:
All content & copyright remains the intellectual property of Occasion Cards Ltd. t/a Hip Hip Hooray (www.hiphiphooray.com), and may not be redistributed or resold by any third parties, visitors to www.hiphiphooray.com or clients of Occasion Cards Ltd. t/a Hip Hip Hooray.
When using our products or services, you may not:
- Infringe or violate any patent, copyright, trademark, trade secret or other property right;
- Resell or redistribute any design or product offered by, downloaded or purchased from Occasion Cards Ltd. t/a Hip Hip Hooray (www.hiphiphooray.com)
Relating to the design and customisation of all products:
- Occasion Cards Ltd. t/a Hip Hip Hooray takes no responsibility for identifying, correcting or analysing any spelling/grammar/punctuation or other errors and discrepancies within the text entered by the client. Customers are solely responsible for all customization.
- Reprints, refunds, credit notes or any other form of compensation will not be issued on the basis of above such errors made by the client while customising any product.
Relating to our ‘Printable PDF’ Service
Should you use our ‘Printable PDF’ service, please note that you are:
- Purchasing one digital PDF file per product, which you are free to print as you wish for your own personal use.
- Not entitled to use the product for commercial gain, which includes the sale of, or redistribution of that product.
Features of our ‘Printable PDF’ files:
- Upon ordering you will receive an immediate email with a link to download your non-editable digital, print-ready PDF – it will be available for you to download instantly after your purchase. You will not need to wait for a design proof.
- PDF files are high resolution (300dpi) suitable for printing.
- File sizes/dimensions are given in relevant product descriptions in millimetres.
- Products have been designed so that you may remove 3 millimetres ‘bleed’ area around the borders, (which is often the requirement of a professional printing company) without having a detrimental effect on key aspects of the design *This may exclude Place Card Sheets, Straw Flag Sheets & Escort Card Sheets, which are intended for manual trimming.
- PDF files are in CMYK colour format, which is suitable for professional printing.
- PDF files are intended for digital printing, and may not be suitable for specialist or more traditional print methods such as lithographic, letterpress & more.
- Due to the digital nature of the products, refunds are not available on ‘Printable PDF’ items once purchased.
Occasion Cards Ltd. t/a Hip Hip Hooray is unable to recommend third party printers or assist with technical or other enquiries once you have downloaded your digital ‘Ready-to-print’ PDF.
Relating to our ‘Printed & Delivered’ Service
- Occasion Cards Ltd. t/a Hip Hip Hooray offers free delivery on all UK & Republic of Ireland orders. Orders are dispatched within 4 working days with a maximum delivery time (not including processing time) of 5 working days.
- Maximum delivery to international addresses, outside of the UK (not including processing time) is 12 work days.
- As with all print processes, exact colour matches cannot be guaranteed.
- Finished printed sizes are given in millimetres within product descriptions.
- A small portion (up to 3mm) of design around the border of printed products may be cut off during the print and finishing process. This is standard across print industries, where it is known as ‘bleed area’ and exists to ensure an edge to edge printed finish. Products have been designed so that no key aspects of the design will be affected by this.
- On selected products, a small Hip Hip Hooray logo will appear on the reverse of printed items.
Relating to communications
- If you make an enquiry relating to an existing order via email, Occasion Cards Ltd. t/a Hip Hip Hooray will reply within 1-2 working days.
- By creating an account with Occasion Cards Ltd. t/a Hip Hip Hooray (www.hiphiphooray.com) your email address will be added to our email newsletter list. Any emails sent will include an ‘opt out’ instruction and personal details will not be shared with any third party.
- Our aim is to offer clients outstanding customer service, so much so that we are pleased to offer a money back guarantee on all printed & delivered orders. If you are unhappy with your purchase for any reason, please contact us in writing (by email to [email protected],) within 14 days of placing your order. We will respond in writing to resolve the issue promptly for you.
Relating to copyright
- Occasion Cards Ltd. t/a Hip Hip Hooray supports authenticity in design, and would never knowingly offer any product, which infringes upon the copyright of any other company/individual. This includes the use of fonts, graphics and stock photographs which have the appropriate license for their given use.
- Images are copyright of Occasion Cards Ltd. t/a Hip Hip Hooray and may not be redistributed
Relating to legalities
Occasion Cards Ltd. t/a Hip Hip Hooray is not responsible for any health or safety concerns once an order has been received. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Occasion Cards Ltd. t/a Hip Hip Hooray is registered in England and Wales under company number 08824162, with registered office at Greenway, Harrowbeer Lane, Yelverton, Devon, PL20 6DY. Our VAT registration number is 256 4461 93.