Please Note: This is available on our 'Printed & Delivered' service only, and only where there is an issue with print quality. Customers are responsible for the customisation of designs, including all wording, spelling, grammar and punctuation. Regretfully returns will not be granted on this basis. We cannot offer refunds on orders that have already gone to print and where there are no quality issues.
Customer satisfaction is the most important thing for us, which is why we’re happy to offer a money back guarantee on all our Printed & Delivered products.
All orders are printed with the utmost care and thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with the quality of your order for any reason, please contact us on (+44) 1822 615614 or email@example.com. Please have your order number to hand when you contact us as it will allow us to find your order quickly.
If you are unsatisfied with the quality of your order in any way, once you have contacted us please return it within 14 days of delivery for a refund or exchange. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. We can accept returns for faulty/damaged goods for up to 30 days.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our return address is:
Hip Hip Hooray
Tavistock Enterprise Hub
Pearl Assurance House
Once your item has been returned, we will review it and take the necessary action as soon as possible.